Question 1

Where is Royal Serene Villas located?

Accepted Answer

We are a family-friendly hotel in Ooty, near Rose Garden and Charing Cross — just about 1 km from the main town area.

Question 2

What is the landmark to reach Royal Serene Villas?

Accepted Answer

The Eye Foundation (Eye Hospital) located on the National Highway (NH181) is the very prominent landmark. Our property is about 600 metres from here, you can follow our location map from the landmark.

Question 3

What type of stay do you offer?

Accepted Answer

We are a cozy homestay in Ooty offering hotel-style comfort with warm, personal service.

Question 4

How many rooms do you have?

Accepted Answer

We have 16 units (18 rooms total) across Standard, Deluxe, Mountain View, and Apartment categories.

Question 5

What are your check-in and check-out times?

Accepted Answer

Check-in is from 12:00 noon or later and check-out is before 10:00 am (latest). Early check-in or late check-out is possible on request and it is subject to availability.

Question 6

Are your rooms family-friendly?

Accepted Answer

Yes, we are known as one of the best family hotels in Ooty, perfect for families, small groups, solo travellers and couples.

Question 7

Do you offer free Wi-Fi?

Accepted Answer

Yes, complimentary high-speed Wi-Fi is available in our premises accessible to all rooms and common areas.

Question 8

Do you have parking space?

Accepted Answer

Yes, we offer limited covered parking for guests on a first come first serve basis. Open parking is also available outside the premises which is also safe.

Question 9

What amenities are available in the rooms?

Accepted Answer

All rooms include clean bedding, hot water, a kettle, and room heater (on request), TV with multilingual Cable connection.

Question 10

Do you have rooms with mountain views?

Accepted Answer

Yes, we have mountain view rooms with beautiful sunrise and are located in the front side of the property.

Question 11

Are rooms without views have access to views?

Accepted Answer

Yes, all the guests have access to the terrace, which has excellent views of the mountains and nature. It is a very good spot for photography.

Question 12

Is food available at the property?

Accepted Answer

Yes, we have an in-house restaurant and also provide room service. Home-style food is served at reasonable prices.

Question 13

Is breakfast included in the room rate?

Accepted Answer

Breakfast is available from our in-house at separate costs.

Question 14

How far is the property from the main bus stand and railway station?

Accepted Answer

Both are situated about 2 km from our property.

Question 15

Are transportation available to your property from the bus stand/railway station?

Accepted Answer

Yes, auto-rickshaws and taxis are available from the bus stand and railway station.

Question 16

How far is the hotel from Botanical Garden and Ooty lake/boat house?

Accepted Answer

Both are just a few minutes away, approximately 2 and 4 km respectively, making us a convenient Ooty hotel near major attractions.

Question 17

How far are the sightseeing places from your property?

Accepted Answer

All the major sightseeing places in Ooty are within a radius of 7 km from our property.

Question 18

Can we visit other sightseeing places in Coonoor, Pykra etc., from your property?

Accepted Answer

Yes, Coonoor and Pykra are about 19 km each from Ooty in the opposite directions. Taxi services are available from Ooty and can be arranged from our property.

Question 19

Are pets allowed?

Accepted Answer

Sorry, pets are not allowed at the moment.

Question 20

Do you offer discounts for direct bookings?

Accepted Answer

Yes! Guests booking directly through us enjoy special discounts and priority service.

Question 21

Can I book rooms online?

Accepted Answer

Yes, you can book directly through our website, or call us for assistance.

Question 22

Do you provide driver accommodation?

Accepted Answer

No, at the moment we don’t have a separate driver’s rest area but we provide pillow and blanket on request.

Question 23

Do you provide rest rooms (bathrooms & toilets) for drivers?

Accepted Answer

Yes, we have a separate bathroom and toilet for the drivers’ use.

Question 24

Do you arrange sightseeing or taxi services?

Accepted Answer

Yes, we can help you book local sightseeing cabs and tours.

Question 25

Is Royal Serene Villas suitable for couples?

Accepted Answer

Yes. Many couples choose our affordable hotel in Ooty for a peaceful and private stay. They must furnish a valid Identification Proof like Aadhar card/driving licenses/passport with valid visas.

Question 26

Do you have air conditioning?

Accepted Answer

Ooty has a naturally cool climate, so air conditioning is not required. Room heaters are available on request.

Question 27

Do you offer clean rooms?

Accepted Answer

Cleanliness is our top priority — every room is well-maintained and sanitized before check-in.

Question 28

Do you provide laundry service?

Accepted Answer

Laundry service can be arranged on request for an additional charge.

Question 29

How can I modify or cancel my booking?

Accepted Answer

All guests booking with us directly can contact us directly for booking changes or cancellations. Policies vary by season.

Question 30

Why should I choose Royal Serene Villas over other hotels in Ooty?

Accepted Answer

Because we combine comfort, cleanliness, affordability, and caring service — everything you expect from a trusted Ooty hotel near major attractions.

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